Terms & Conditions

Welcome to Win Box Cleaning Solutions. By accessing our website or using our cleaning services, you agree to be bound by the following Terms & Conditions. Please read them carefully before booking or using our services.

1. General

These Terms & Conditions govern the use of our website and services provided by Win Box Cleaning Solutions, operating in Klang Valley, Kuala Lumpur, and Selangor.
By engaging our services, you confirm that you understand and agree to these terms.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

2. Services

Win Box Cleaning Solutions provides residential home cleaning, deep cleaning, and move-in / move-out cleaning services.
The scope of work for each service will be agreed upon prior to the service date.

Any additional requests not included in the original booking may result in additional charges.

3. Bookings & Scheduling

All bookings are subject to availability

Customers are required to provide accurate information regarding property size, condition, and location

Delays caused by inaccurate information may affect service quality or duration

We reserve the right to reschedule services due to unforeseen circumstances, including weather conditions, staff availability, or emergencies.

4. Pricing & Payment

Prices are based on the selected service and property details

All prices are quoted in Malaysian Ringgit (MYR) unless stated otherwise

Payment must be made as agreed before or after service completion

Additional charges may apply if the property condition differs significantly from the information provided during booking.

5. Cancellations & Rescheduling

Cancellations or rescheduling should be made at least 24 hours before the scheduled service

Late cancellations may result in a cancellation fee

No-shows may be charged the full service fee

We aim to be flexible and fair while respecting our team’s time and scheduling commitments.

6. Customer Responsibilities

Customers are responsible for:

Ensuring access to the property at the scheduled time

Securing valuables, fragile items, and personal belongings

Informing us of any special cleaning instructions or sensitive areas

Win Box Cleaning Solutions will not be held responsible for pre-existing damage or unsecured items.

7. Satisfaction & Service Quality

Customer satisfaction is important to us. If you are not satisfied with the service provided, please notify us within 24 hours after service completion so we can review and address the issue.

Complaints made after this period may not be eligible for follow-up action.

8. Liability & Damages

While we take great care during our cleaning services:

We are not liable for normal wear and tear

We are not responsible for damage caused by faulty or unstable items

Any claims for damage must be reported within 24 hours of service

Our liability is limited to the cost of the service provided.

9. Health & Safety

For safety reasons, we reserve the right to refuse or stop services if the environment is deemed unsafe, unhygienic beyond reasonable scope, or poses health risks to our staff.

10. Use of Website

All content on this website, including text, images, logos, and designs, is the property of Win Box Cleaning Solutions and may not be copied, reproduced, or used without permission.

Unauthorized use of our website content may result in legal action.

11. Privacy

We respect your privacy. Any personal information collected through our website or booking process will be used solely for service-related purposes and handled responsibly.

For more details, please refer to our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising from the use of our services shall be subject to Malaysian jurisdiction.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our website or official communication channels.

Win Box Cleaning Solutions
Professional Home Cleaning Services in Klang Valley, Kuala Lumpur & Selangor